Home Services Problem Solving & Bug Fixing
Site down, checkout broken or orders stuck? We trace the problem through your logs, fix it with an engineer at the wheel and tell you how to stop it coming back.
Skip the form. Our engineers pick up P1 incidents first.
Good Magento troubleshooting starts with evidence. A 500 error, a white screen or a checkout that silently fails usually has one cause buried in exception logs, cron history or a recent deploy. Clearing the cache may hide the symptom for a day, and then it returns. We look for that cause before touching code.
Magento 2 has many moving parts: indexers, cron groups, message queues, Varnish, Redis, OpenSearch, payment modules and dozens of extensions. When one of them breaks, the error often shows up somewhere else. That is why guessing is expensive. A slow checkout, for example, may trace back to a cron job or a third-party API timeout.
We combine AI-assisted log triage with experienced Magento engineers. The AI reads system, exception, web server and cron logs and proposes likely causes in minutes. An engineer confirms the diagnosis, writes and tests the fix, and approves the deploy. You get a working store and a written explanation.
500 errors or a white screen after deploying.
Payments go through but orders don't appear.
No order confirmations or password resets.
Prices and stock don't update on the storefront.
From full outages to slow admin pages, these are the Magento issues we fix most often.
Site down, 500 or 503 errors, white screen, maintenance mode stuck. We restore service first, then dig into why it happened.
Broken checkout steps, failed payment callbacks, missing shipping rates and integration errors with carriers or gateways.
Stuck indexers, invalid states, cron jobs piling up or not running, queue consumers stalled. Prices and stock out of sync.
Stale pages, wrong prices in cache, Varnish 503s, Redis memory errors and full-page cache that never warms up.
Plugin conflicts, preference clashes and errors after a Magento upgrade or PHP version change, fixed without hacking core.
Order emails not sending, SMTP misconfiguration, and admin grids or product saves that take far too long to load.
The same four steps on every service, proposal and report.
AI scans versions, extensions, logs and speed. An engineer confirms every finding.
A fixed-price plan ranked by risk. Changes go through staging and code review.
Speed, security and conversion improvements that make the store earn more.
Monthly patching, 24/7 monitoring and a report signed by your engineer.
Anything that stops customers paying is treated as P1, every time.
An approved estimate stays as agreed. If the scope changes, we talk before any extra work starts.
Monthly plans with a written scope and a report of all work done.
Contact us on WhatsApp with your store URL, the error you see and any change made in the last 24 hours, such as a deploy, extension install or server update. Do not keep clearing caches or reinstalling modules, because that can erase useful evidence. We start with read-only access to logs, restore service first, then trace the root cause.
For one-off work, we look at the problem first and give you a one-off fix quoted upfront, so you know the cost before we change anything. For broader issues, such as recurring errors across several areas, we start with a free store audit and send a fixed-price proposal. We do not bill open-ended hours for unexplained work. Larger jobs are split into clear stages.
Our AI tools read Magento exception and system logs, web server logs, cron history and deploy records, then group related errors and suggest likely causes. This saves hours on large log files. The AI never deploys anything. A Magento engineer verifies the diagnosis, writes the fix and approves the release to production. You see both the AI findings and the engineer’s conclusion in your report.
Yes. Upgrade breakages are common: deprecated code in custom modules, plugin conflicts, changed PHP or OpenSearch requirements, and database schema errors. We identify which module or change triggered the error and fix it in your codebase or theme, without editing Magento core files, so future upgrades stay manageable. We also note which modules need attention before your next upgrade.
Yes. Our SLA plans cover monitoring, bug fixes and emergency response. Care responds within 2 business days, Growth by the next business day and Scale within 4 business hours. Every plan includes AI monitoring of logs and cron, engineer-approved fixes and a written report for each incident. We recommend a plan after a free store audit. If you only need occasional help, one-off fixes stay available.
Describe the problem on WhatsApp or email. We quote the one-off fix upfront, or start with a free store audit.
Send your store details. We check speed, security and extensions, then reply with three quick wins within 3 working days.
Tell us about your store and we’ll reply within one working day. Prefer to chat? Say hello from WhatsApp
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